Privacy policy

Privacy Policy – Active 8

Last Updated: 5 May 2026

At Active 8 ("we," "our," or "us"), we are committed to protecting your privacy and ensuring that your personal information is collected and used responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from our online store.

1. Information We Collect

We may collect the following personal information from customers:

Full name
Email address
Phone number
Delivery and billing address
Payment details (processed securely through third-party payment providers; we do not store full card details)
Order history and purchase details
IP address, browser type, and website usage data through cookies and analytics tools

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Communicate with you regarding your orders, deliveries, and customer support inquiries
Send order confirmations, invoices, and shipping updates
Improve our website, products, and customer experience
Send promotional emails or newsletters (only if you opt in)
Detect fraud, security risks, or unauthorized activity

3. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share your information with trusted third parties only where necessary, including:

Payment processors
Courier and delivery partners
Website hosting providers and analytics services
Legal or regulatory authorities when required by law

These third parties are required to protect your information and only use it for the services they provide to us.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Remember your preferences
Improve website functionality
Analyze website traffic and customer behavior

You can disable cookies through your browser settings, although some website features may not function properly.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

However, no online transmission or storage system is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Under applicable privacy laws, you may have the right to:

Access the personal information we hold about you
Request correction or deletion of your information
Withdraw consent for marketing communications
Lodge a complaint regarding misuse of your personal data

To exercise these rights, please contact us at: info@active8.co.za

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.